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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
public interest reasons for implementing responsible service of alcohol (RSA) practices:government and community concern with alcohol misuse and abusealcohol-impaired driving accidents, crime, public violence, family violence and anti social behaviour associated with alcohol abuseways of assessing intoxication:observing changes in behaviourobserving emotional and physical statemonitoring noise levels and drink purchasescustomers to whom sale or service must be refused according to state and territory legislation:minors and those purchasing on behalf of minorsintoxicated personspersons affected by the consumption of illicit and other drugsimpact of excessive drinking on:local neighbourhood and communitythe night-time economypremises and staffcustomersparticular types of customers who are at heightened risk: Aboriginal and Torres Strait Islandersminorspeople affected by the consumption of illicit and other drugswomen, particularly pregnant womenyoung peoplephysical and mental health of individuals who drink to excessproductivity of individuals who drink to excessthose around the person drinking to excess: familyfriendscolleaguesgovernment agencies: local policehealth facilitiesroad authoritieslocal councilskey agencies and how to source relevant information on laws, regulations and codes of practice or conductmethods of supplying information on responsible sale or service of alcohol to customers:use of fact sheets and advertising material that comply with legislative requirementsuse of mandatory signageverballywebsitescurrent promotional and strategic community education campaigns developed and conducted by agencies and industry groupseffects of alcohol on:emotional statehealthphysical alertnessfactors that affect individual responses to alcohol:food consumptiongendergeneral healthrate of consumptionother substances takenweighttime for effects of alcohol to be registeredwhat constitutes a standard drink for different beverage types and acceptable measures of alcohol:types and strengths of standard drinksalcoholic percentages of a range of frequently sold alcoholic beveragesindicators of erratic drinking patterns: mixing a wide range of drink typesdrinking quickly and asking for more immediatelyordering more than one drink for own consumptionmixing alcohol consumption with consumption of prescription or illicit drugsconsistently returning to the tasting site to request more samplesordering multiple samplesordering large samplesordering ‘triple shots’ or extra-large drinksways of assessing customers affected by the consumption of illicit and other drugscommunications methods used when refusing service:using open and non-aggressive body languageusing a number of strategies to defuse a situation: taking the person away from an audience blaming the refusal on ‘the law’monitoring the reactions of other customerspicking early warning signs and intervening before the person is intoxicatednot using physical touch or body languageremaining calm and using tactful languageappropriate means of assistance to be offered when refusing service:assisting the customer to connect with their designated driveroffering alternatives to alcohol: food non-alcoholic drinksorganising transport for customers wishing to leaveproviding information on taxisprinciples of responsible delivery of packaged liquor:ensuring adequate instruction to person delivering liquorseeking proof that the delivery is being received by a person over the age of 18procedures for delivering alcohol to an unoccupied premisesprinciples of responsible service of alcohol, and their purpose and benefitsprinciples of harm minimisation and community safety described in the jurisdiction’s liquor legislationstrategies to minimise the harm associated with liquor abuse:those laid down in legislation and codes of conduct developed by government agencies and industry groupsorganisational policies that are designed to reduce the harm associated with liquor abusekey provisions of liquor laws and regulations at a depth relevant to the scope of job responsibility in licensed premises and the following general requirements of liquor legislation and information that must be customised for each State or Territory:legislative definition of intoxication; intoxicated person and unduly intoxicatedrole of individual staff members and supervisors or managers in providing responsible service of alcohol, and seller or server duty of care and liabilityrequirement to adopt and use statutory signage on the premises for the entire range of circumstances applicable to the organisationrequirements for mandatory content of warning signs and wording in advertising or promotional material of any formrequirements relating to the remote sale and delivery of alcohol sales generated via the telephone, fax, email, internet or mailrequirements for proof of age and obligations to minors under local legislationprovisions for retaining and reporting falsified proof of age documentsprovisions for requiring someone to leave the premisestransportation options for customers who have been removed from the premisesprocedures for barring customers from premisesopening and closing hour provisionsrequirements for monitoring noise and disturbances in and around licensed premisesrequirements described by an in house policy, standard or code of practice or conduct for patrons and RSA staff in regard to responsible serving principles adopted by venue managementorganisational training and training record keeping requirements to maintain currency in RSA certificationproducts that are banned or undesirable when responsibly selling or serving alcoholpersonal and business implications of breaching any laws, regulations, government or industry-driven codes of practice or conductoffences relating to the sale or service of alcohol and ramifications of non-compliance with the law and industry codes for the organisation, licensee and individual staff members legal restrictions on alcohol use customised to state or territory legislationintoxication provisions of liquor licensing lawslegal drink and drive limits customised to state or territory legislationorganisation specific policies and procedures for the responsible sale or service of alcohol.